Privacy policy

Last updated: September 13, 2026

Privacy Policy

This Privacy Policy describes how Nimat BV ("Nimat", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use or make a purchase from lismara.com (the "Site") or otherwise communicate with us (together, the "Services"). The Site is operated under the trading name Lismara.

Nimat BV is a company incorporated in Belgium (registration number 0736.990.063). For the purposes of the EU General Data Protection Regulation (GDPR), Nimat BV is the data controller of the personal information processed through the Services. You can reach us at privacy@lismara.com.

Personal information we collect
When you use our Services, we may collect:

  • Contact details, such as your name, billing and shipping address, email address and phone number.
  • Order information, such as the items you view or purchase and the payment and delivery details needed to fulfil your order. We do not store full payment card numbers; payments are handled by our payment providers.
  • Account information, if you create an account, such as your username and password.
  • Customer support information, such as the content of messages you send us.
  • Usage and device information, such as your IP address, browser type and how you interact with the Site, collected automatically through cookies and similar technologies.

How we use your personal information
We use your personal information to provide, operate and improve our Services (including processing and delivering your orders); to communicate with you about your orders and enquiries and, where you have agreed, for marketing; to prevent fraud and keep our Services and customers safe; and to comply with our legal and tax obligations.

Cookies
We use cookies and similar technologies to operate the Site, remember your preferences, understand how the Site is used and, where you consent, for marketing. For visitors in the EU/EEA, non-essential cookies are only set with your consent. You can manage non-essential cookies at any time through the cookie preferences link on the Site or your browser settings.

How we disclose personal information
We do not sell your personal information. We share it only with parties that help us run our business, and only as needed, including: providers that host our Site and store our data; payment providers that process your payments; logistics and fulfilment partners that pack and deliver your orders; and analytics and, where you consent, marketing service providers. We may also disclose personal information to comply with the law, to enforce our terms, or to protect our rights, and in connection with a business transfer.

International transfers
Some of our service providers are located outside the European Economic Area (EEA). Where we transfer your personal information outside the EEA, we do so on the basis of appropriate safeguards, such as the European Commission's Standard Contractual Clauses.

Your rights
Depending on your location, you have the right to access, correct, update or delete your personal information, to object to or restrict certain processing, to withdraw consent where processing is based on consent, and to data portability. To exercise these rights, contact us at privacy@lismara.com. We will respond in accordance with applicable law.

Data retention
We keep your personal information for as long as needed to provide the Services and to meet our legal, accounting and tax obligations, after which it is deleted or anonymised.

Complaints
If you have a complaint about how we handle your personal information, please contact us first at privacy@lismara.com. You also have the right to lodge a complaint with a data protection supervisory authority. Our lead authority is the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), Rue de la Presse 35, 1000 Brussels — www.dataprotectionauthority.be. If you are located in Ireland, you may also contact the Irish Data Protection Commission — www.dataprotection.ie.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The "last updated" date above shows when it was last revised.

Contact
For any question about this Privacy Policy or your personal information, contact us at privacy@lismara.com. General enquiries: info@lismara.com.